As an information technology company, our support technicians, assist our customers with setup, maintenance, troubleshooting or any problems they may have encountered. We provide both in-person technical support and also assist our customers remotely, and via phone or e-mail etc.
Our Support Services Cover:
Our Support services focuses on resolving technical issues, maintenance of computers, devices and networks of all types of organizations, and ensuring the whole company runs smoothly.
- Hardware & Software related issues or hitches,
- Network Infrastructure related issues. This typically include, internet connectivity and internal networking between computers and other devices (such as servers and printers).
- Mobile Device Management.
- Cloud Computing.
- Cyber Security.
- Consultation Etc.
Our Support Team (ST) monitors and maintains the company computer systems and devices setup or used in the company, installs, and configures hardware and software, and solves technical issues as they arise at a fee except those covered by warranty. Our Support Team comprise of our internal IT support team who help employees when they are dealing with a technical problem, and external-facing support team who offer support to customers of JESTRADE.
Out Technical Support (TS) processes involves the following: Collecting of customer requests and data, attend to customer phone calls and email communications, respond to customer emails support queries, conduct basic audit and troubleshooting to find out the problem and the level of support needed, create tickets for Level of support, provide product information, solve or resolve the issue which may be related to faulty or malfunctioning parts of devices and equipment, hardware and software issues; installation issues, and setup issues etc.
We are committed in strategically addressing our customer needs, creating a positive customer experience, quickly resolving small or easy-to-manage issues, establishing a timeline and protocol for harder-to-solve problems, improving employee training, skillset and upward mobility and retention, increasing customer satisfaction, and obtaining feedback to better serve our customers and maximize their satisfaction.